#Troubleshooting filezilla ftp server manual#
#Troubleshooting filezilla ftp server software#

You can use our Domain Health Checker to identify any issues.īy default, your FTP username will be your domain name. If you can connect using this IP address, then some of your DNS records are not set up yet. If your domain name is pointing elsewhere, or you have made changes to your DNS settings within the last 48 hours, then you should replace with 213.171.193.5. You can use our Domain Health Checker to identify any issues.

If your domain name is pointing elsewhere or you have made changes to the DNS settings within the last 48 hours, then you should replace with 213.171.193.5. Is your domain name pointing towards Fasthosts? Contact your system administrator to request that FTP traffic be allowed from your computer. Many corporate networks block all non-web or email traffic, including FTP.

#Troubleshooting filezilla ftp server manual#

Follow the instructions in your router’s manual to open ports 20 and 21. If you have a broadband router that has a built-in firewall, it may block FTP traffic. If you are still unable to connect you should check any firewall on your local machine to ensure that ports 20 and 21 are set to allow traffic.ĭoes your router have a built in firewall that is blocking the connection?

#Troubleshooting filezilla ftp server software#

Is your FTP software blocked by a firewall application on your computer?īy default, many software firewall's will block ports 20 and 21, which are used by FTP. Switching your FTP software is set to passive mode is quick, easy and likely to work for most people. In passive mode, your FTP software sets up the connection with your web space. your web space) attempts to connect to your computer, which is likely to be blocked by your firewall.

Is your FTP software set to passive mode?įTP has two different modes - active and passive. You can usually solve this with a quick change to either your firewall or FTP software’s settings in most cases FTP will run on ports 20 and 21. Some firewall's may be configured to prevent your FTP software from connecting to your web space. FTP software, such as FileZilla, Cyberduck, or cuteFTP.How can I add a hosting package to my domain name? A Fasthosts website hosting package (not an email only, or web forwarding package).